Refund Policy
When refunds apply and how to request one. Last updated: October 2026.
7-day delivery guarantee
If we cannot deliver your panel within 24 hours of a clean order, you get a full refund — no forms, no debate.
When a refund applies
- Delivery failure: we did not deliver within the promised window.
- Duplicate billing: the same subscription charged twice.
- Service not as described: a plan feature listed on our pricing page is genuinely missing and we cannot fix it within 48 hours of your report.
When a refund does not apply
- You changed your mind after 7 days of active use.
- Issues caused by third-party SMM provider APIs or social platform changes.
- Accounts terminated for abuse, fraud or violating our Terms of Service.
- Partial months after the 7-day window — cancel instead and keep access until the period ends.
How to request
Email support@smartrentalpanel.com from your account address with your order ID and one line about what happened. We review every request personally and approved refunds return to the original payment method within 5–10 business days.